Internship Customer Delivery Manager H/F - Shippeo Paris 10e - 75

Our vision is to become the leading data platform for the industry. By harnessing our growing network, real-time data, and AI, we aim to help supply chains deliver exceptional customer service and achieve operational excellence.

Duration : 6 months

Start Date : ASAP

Stipend : €1,200 - €1,300 per month (based on experience)

Languages : Fluency in English and French is required for this role, along with proficiency in an additional European language. German, Polish or Italian are preferred, though other European languages are also valuable.

Location : Paris (75010)

Remote Work : Partial remote work available, to BE discussed with your manager

Opportunity : A permanent position may BE offered upon successful completion of the internship, based on performance

About the role

Customer Delivery Manager

As a Customer Delivery Manager intern, you will play a pivotal role in driving customer satisfaction, ensuring seamless service delivery, and fostering customer loyalty. Acting as the primary contact for your portfolio of accounts, you'll guide clients through onboarding and integration with our cutting-edge logistics technology, handling all operational requests from carrier onboarding to ongoing support.

What You'll Do :
- Onboard New Carriers : Introduce carriers to Shippeo's platform, persuade decision-makers to adopt our solution, guide them through onboarding, and ensure successful integration.
- Manage Operational Requests : Respond promptly to questions and inquiries from both carriers and customers within your portfolio.
- Customize Technical Solutions : Partner with carriers to define tailored technical solutions, lead technical specifications, and oversee integration delivery according to plan.
- Build Strategic Relationships : Develop and nurture strong relationships with accounts by engaging with their management teams and understanding their operational and technical needs.
- Ensure Compliance and Success : Maintain consistent communication with accounts to ensure alignment with project requirements, creating use cases that showcase Shippeo's benefits to their operations.
- Collaborate Across Teams : Partner closely with the Operations team to execute all carrier onboarding activities smoothly.
- Maintain System Accuracy : Keep accurate records in CRM and other reporting tools to ensure up-to-date account and activity tracking.

What We're Looking For :
- You're currently pursuing a Bachelor's or Master's degree in Engineering, Business, or a related field.
- Prior experience in Project Management or Operations is a strong advantage.
- Proven ability to multi-task and prioritize effectively in a fast-paced environment.
- Able to work independently, take initiative, and proactively suggest improvements.
- Exceptional communication and negotiation skills.
- Fluent in English and French; proficiency in German, Spanish, Italian, Polish, or other European languages is a strong plus.
- Motivated to Excel in a dynamic, growing startup environment.

Founded in 2014, Shippeo is a European-based SaaS company specializing in supply chain visibility. Over the past two years, Shippeo has expanded rapidly, fueled by $110 million in funding from Tier 1 investors.

Shippeo prides itself on its exceptional diversity, with a team representing 27 nationalities and speaking 29 languages. With offices across Europe, North America, and recently Asia, we provide global, multimodal real-time transportation visibility to customers in various industries, including retail, manufacturing, automotive, and CPG.