Sales Team Leader H/F - Hermès Macau - 33

Responsibilities :

- Help to achieve annual and monthly targets which communicate by the Boutique Manager with the Group Commercial policy and image

- Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department

- Analyze the sales data and provide constructive suggestions for improvement of sales

- Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss

- Work with operation team to perform regular stock take and BE able to explain the discrepancy or irregularities to Boutique Manager

- Ensure store procedures are properly followed and smoothly operate by team

- Handle all customer complaints and difficult situation

- Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skill

Requirements :

- Tertiary education or above

- Solid experience in luxury retail industry with at least 4 years of supervisory or leadership experience

- Great presentation, communication and interpersonal skills

- Strong analytical mindset and ability to provide effective solution

- Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures

- Curious individual with good problem-solving skills and eager to seek for challenges

- Good Leadership skills and encourage teamwork

- Fluent in Cantonese and Mandarin, Good in English

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.