Technicien Customer Care - Elite H/F - Free Paris - 75

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L'équipe Excellence s'agrandit et nous recherchons un ou une Technicien.ne Customer Care Elite pour assurer une excellente expérience client et un support personnalisé.

En tant que Technicien.ne Customer Care Elite chez Scaleway, vous serez le point d'entrée de nos clients avec un niveau de support supérieur.

Vos compétences relationnelles et votre compréhension technique seront les piliers sur lesquels repose la résolution de leurs problématiques et leur satisfaction.

Accompagné par Pierre-Antoine Paganelli, vous serez en contact direct avec le reste de l'équipe Customer Care, en particulier les Technical Account Manager et N3, mais aussi avec nos développeurs, product manager et équipes Sales.

En conclusion, votre mission consistera à assurer la satisfaction des clients et à fidéliser nos meilleurs clients.

Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 300 employees of 18 nationalities.

We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals : public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

We believe IT is our responsibility to BE a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that's as diverse as they are.
Our Diversity Equity and Inclusion (DE&I) strategy is a strategic asset for nurturing our future business growth, highly visible to our customers and partners. Scaleway has committed to take a proactive approach to develop the rich skills and competencies of all our workforce and to open up professional opportunities in creative and flexible ways, so that we can truly enjoy the rewards of working in a highly diverse, inclusive and global team, no matter the gender, religious beliefs or ethnicity.

Join a community of more than 300 passionate people and become part of a growing company rooted in the world of tomorrow.